If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

The Planning Liaison Coordinator in Service Excellence leads a team representing the Planning & Development Services through Planning Liaison Program (PLP) to build and sustain community relationships by creating meaningful connections and sharing planning information to foster trust and collaboration. Primary duties include:

Provide leadership, supervision, coaching, mentoring, direction, training and support a team of Planning Liaisons.
Facilitate the resolution of complex issues by collaborating across internal teams and external key partner groups, ensuring alignment, analyzing root causes, and implementing effective and consistent solutions.
Develop and sustain strategic working relationships with Council, community associations, and internal & external partners to facilitate corporate partnerships and excellence in service delivery.
Ensure the PLP initiatives are aligned with Council priorities and department objectives. Identify opportunities for joint initiatives and partnerships that enhance the program's impact.
Identify planning opportunities, issues and risks within the communities and relay information to Planning staff.
Address queries related to planning and development-related questions and direct community members to the appropriate City resources.
Manage the general operations and support the Planner Liaison team through change management efforts, workload leveling, customer conflict resolution, performance management and professional development.
Report to senior management/leadership and provide support at Committee and Council. Lead, manage and develop a team with a culture that promotes equity, diversity, inclusion and belonging, and promotes a psychologically and physically safe environment.
Schedule periodic meetings with Planning Liaisons, Neighbourhood Partnership Coordinators, and Business Relations Strategists across the Corporation to coordinate best practices and provide a consistent service approach.
Attend evening/weekend community associations meetings when necessary.

Qualifications

A degree in Urban Planning or a related discipline that is recognized by the Alberta Professional Planners Institute (APPI) or another provincial or territorial institute or association representing the Planning profession in Canada or related discipline.
At least 8 years of progressively more senior and diverse work experience that includes supervision, community planning, urban development, or a related area.
Eligibility for membership in Alberta Professional Planners Institute (APPI) is required.
A valid Class 5 Driver's License (or provincial equivalent) and access to a personal vehicle for business use is required
Demonstrated leadership abilities, including the proven capacity to guide and mentor teams and partners through complex challenges with ambiguous conditions, achieving desired outcomes.
Exceptional relationship-building and rapport-building skills, with a proven track record of understanding and bridging complex needs to achieve objectives.
Outstanding written and verbal communication, interpersonal, public engagement, group facilitation, and organizational skills are essential for excelling in this role.
Highly developed reasoning and problem-solving skills are crucial.
Strong political and business acumen, along with the ability to consult with staff at all levels of internal and external organizations, are vital for this role.

Pre-employment Requirements

Successful applicants must provide proof of qualifications.

Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Note: Please note all exempt positions at The City are undergoing a compensation review. This means the union jurisdiction and/or salary range listed here may change. Tell me more.

Union: Exempt

Business Unit: Planning & Development Services,

GM's Office - Service Excellence

Position Type:1 Temporary (up to 24 months)

Location: 800 Macleod Trail SE

Compensation: Level F $96,522 - 147,834 per annum

Days of Work: This position works a 5 day

work week earning 1 day off in a 3 week cycle.

This position works occasional evenings and weekends.

Hours of work: Standard 35-hour work week

Audience: Internal/External

Apply By: July 8, 2025

Job ID #: 312223

City of Calgary

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Planning Liaison Coordinator